At ZTM HomeSense, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is defective, damaged, or not as described.
- The product is unused, in its original packaging, and includes all original accessories.
Note: Clearance or sale items are non-returnable unless they arrive damaged or incorrect.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Used or washed products
- Items without original packaging
- Items missing parts or documentation
3. How to Request a Return
To request a return or exchange, email us at info@ztmhomesense.com within 7 days of delivery. Please include:
- Your full name and order number
- A clear description of the issue
- Photos (if the item is damaged or incorrect)
Our team will respond with return instructions if your request is approved.
4. Refunds
Once your returned item is received and inspected:
- Approved refunds will be issued to your original payment method within 10 business days.
- If the return is due to an error on our part (e.g., wrong or damaged item), we will cover the return shipping cost.
- In other cases, return shipping costs are the buyer’s responsibility and are non-refundable.
5. Exchanges
If you received a damaged or incorrect item and prefer an exchange, please mention it in your email. We will do our best to send a replacement promptly.
6. Cancellations
Orders can only be canceled before they are shipped. If you need to cancel, email us at info@ztmhomesense.com as soon as possible. Once shipped, the standard return process applies.
Need help?
We’re just an email away: info@ztmhomesense.com
Thank you for shopping with ZTM HomeSense!