At ZTM HomeSense, we want you to love what you buy. If something isn’t right, we’re happy to offer an exchange under the following conditions.
1. Eligibility for Exchange
You may request an exchange within 7 days of receiving your item if:
- The item is defective, damaged, or incorrect.
- The item is unused, in original condition, and includes all original packaging and accessories.
2. Non-Exchangeable Items
We cannot offer exchanges for:
- Items that have been used, washed, or damaged after delivery.
- Items without their original packaging or missing parts.
- Items purchased during clearance or sale events unless they are damaged or incorrect.
3. How to Request an Exchange
To request an exchange, please email us at info@ztmhomesense.com within 7 days of receiving your item. Include the following:
- Your full name and order number
- The reason for the exchange
- Photos of the item (if damaged, defective, or incorrect)
Our team will review your request and provide further instructions.
4. Exchange Process
- Once your request is approved, you’ll be asked to send the item back to us.
- After we receive and inspect the item, we will ship out your replacement product within 2–5 business days.
Note: Customers are responsible for return shipping costs unless the exchange is due to a mistake on our part (e.g., damaged or wrong item sent).
5. Out of Stock Items
If the item you want in exchange is out of stock, we’ll offer:
- An alternative product of equal value
OR - A store credit OR
- A full refund (only if an exact replacement is not available)
Need help with an exchange?
Our team is ready to assist you — just email us at info@ztmhomesense.com.