Thank you for shopping at ZTM HomeSense! We’re committed to delivering your orders quickly, safely, and reliably.
1. Order Processing
- Processing Time: All orders are processed within 1–3 business days (excluding weekends and public holidays).
- You will receive a confirmation email once your order has been placed and another email when your order has been shipped.
2. Shipping Time & Delivery
- Estimated Delivery Time:
Orders typically arrive within 4–7 business days after shipping, depending on your location. - Delivery Areas:
We currently ship across Pakistan. For international shipping, please contact us in advance.
Note: Delivery times may vary slightly due to high demand, holidays, or unforeseen courier delays.
3. Shipping Charges
- Flat Shipping Rate: We offer a flat rate for standard shipping at checkout. Any applicable shipping fees will be clearly shown before you complete your purchase.
- Free Shipping: Occasionally, we may offer free shipping promotions—stay tuned by subscribing to our email updates!
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow your delivery status in real-time.
5. Delivery Issues
- If you haven’t received your order within the estimated time, please contact us at info@ztmhomesense.com with your order number.
- In case of incorrect delivery information provided by the customer, delays or failed deliveries may occur, for which ZTM HomeSense is not responsible.
6. Damaged or Lost Packages
- If your package arrives damaged, please take clear photos and email us within 24 hours of receiving it at info@ztmhomesense.com.
- If your order is lost in transit, contact us and we’ll coordinate with the courier to resolve the issue.
Questions?
We’re here to help. Reach out to us anytime at info@ztmhomesense.com.